Professional Journey
A timeline of growth, innovation, and impact in the world of technology
Present
Technical Support (Tier 1–2)
Vianet
Present
Sudbury, Ontario | 2023 – Present
Key Achievements
Resolve 20+ network and service incidents daily across LAN, Wi-Fi, modem,
ONU/router, and service-layer environments
Apply structured fault-isolation workflows to reduce unnecessary
escalations
Escalate complex cases to Tier-3 and NOC with reproducible technical
notes
Translate recurring issue patterns into repeatable troubleshooting
logic
Previous
Role
Tech Sales Representative
Staples
Previous Role
Sudbury, Ontario | Nov 2021 – Apr 2023
Key Achievements
Matched customer technical needs with accurate product solutions
Simplified technical specifications for non-technical users
Achieved 120% of quarterly tech sales targets
Previous
Role
IT Operations & Automation Support
Tristar Transport
Previous Role
Dubai, UAE | May 2017 – Jul 2021
Key Achievements
Supported business-critical on-prem IT systems and enterprise
applications
Reduced incident resolution time by 20% through better documentation and
standardization
Contributed to Python/Excel-based reporting and workflow analysis