Professional Journey

A timeline of growth across technical support, enterprise operations, and the applied systems thinking that now shapes my machine learning and AI work.

Present

Technical Support (Tier 1–2)

Vianet

Present

Sudbury, Ontario | 2023 – Present

Key Achievements

Resolve 20+ network and service incidents daily across LAN, Wi-Fi, modem, ONU/router, and service-layer environments

Apply structured fault-isolation workflows to reduce unnecessary escalations

Escalate complex cases to Tier-3 and NOC with reproducible technical notes

Translate recurring issue patterns into repeatable troubleshooting logic

Previous Role

Tech Sales Representative

Staples

Previous Role

Sudbury, Ontario | Nov 2021 – Apr 2023

Key Achievements

Matched customer technical needs with accurate product solutions

Simplified technical specifications for non-technical users

Achieved 120% of quarterly tech sales targets

Previous Role

IT Operations & Automation Support

Tristar Transport

Previous Role

Dubai, UAE | May 2017 – Jul 2021

Key Achievements

Supported business-critical on-prem IT systems and enterprise applications

Reduced incident resolution time by 20% through better documentation and standardization

Contributed to Python/Excel-based reporting and workflow analysis